Job: Customer Care Specialist - Job #: 83501

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Jobing Description

Role: Customer Care Specialist

Assignment: Customer Support

Location: Miramar FL

Are you a fit?

Do you enjoy providing exceptional customer service? Would you like to interact with Humana's customers to help diagnose and resolve their problems and concerns?

Assignment Capsule As a customer care specialist for customer support you will: directly respond to questions, handle issues and provide guidance on transactions, inquiries or complaints from both internal and external customers.

• Receive, document and resolve customer inquiries by using established best practices
  
• Build lasting relationships with Humana's customers
  
• Educate customers, providers and employers about Humana's products and services both over the telephone and through face-to-face briefings

• Build Trust: You honor your word by doing what you say you are going to do.
  
• Champions the Customer: You keep closely attuned to the needs and perspectives of customers and use this insight for the benefit of the business.
  
• Drives for excellence: You are a continuous learner who encourages others to learn. By constantly upgrading your own work, you achieve results and outperform the competition.
  
• Is Accountable: You meet clearly stated expectations and take responsibility for achieving results.

Skills / Requirements

Role Essentials

• High School Diploma
  
• Proficiency in all Microsoft Office Programs, including Word, PowerPoint, Excel, and Access
  
• Ability to type 50-55 wpm
  
• Capacity to maintain confidentiality

• Associate's or Bachelor's Degree
  
• Previous Call Center or related customer service experience
  
• Fluency in Spanish

• You will report to a Frontline Leader. This area is under the leadership of the SVP & Chief Operating Officer.