Job: Customer Care Specialist - Job #: 83501
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Role: Customer Care Specialist
Assignment: Customer Support
Location: Miramar FL
Are you a fit?
Do you enjoy providing exceptional customer service? Would you like to interact with Humana's customers to help diagnose and resolve their problems and concerns?
Assignment Capsule As a customer care specialist for customer support you will: directly respond to questions, handle issues and provide guidance on transactions, inquiries or complaints from both internal and external customers.
- Receive, document and resolve customer inquiries by using established best practices
- Build lasting relationships with Humana's customers
- Educate customers, providers and employers about Humana's products and services both over the telephone and through face-to-face briefings
- Build Trust: You honor your word by doing what you say you are going to do.
- Champions the Customer: You keep closely attuned to the needs and perspectives of customers and use this insight for the benefit of the business.
- Drives for excellence: You are a continuous learner who encourages others to learn. By constantly upgrading your own work, you achieve results and outperform the competition.
- Is Accountable: You meet clearly stated expectations and take responsibility for achieving results.
Skills / Requirements
- High School Diploma
- Proficiency in all Microsoft Office Programs, including Word, PowerPoint, Excel, and Access
- Ability to type 50-55 wpm
- Capacity to maintain confidentiality
- Associate's or Bachelor's Degree
- Previous Call Center or related customer service experience
- Fluency in Spanish
- You will report to a Frontline Leader. This area is under the leadership of the SVP & Chief Operating Officer.