Job: Student Operations Manager

Student Operations Manager
Kaplan Division: Kaplan University
City: Fort Lauderdale
State/Province: Florida Position Type Full Time
Job Level: Some Experience

Job Description
Purpose of the Job/Principle Responsibilities:
The Student Operations Manager provides operational support, project management and ensures operational efficiency of the student facing departments. This position must be able to:
*Communication to internal clients and student facing about policy/procedure changes, new technologies, and other items relating to the recipient as needed
*Schedule, plan, execute and report management and staff feedback via surveys and focus groups.
*Identify, develop, implement and communicate standard operating procedures, policy and new manuals.
*Liaison with all departments for process, policy and project development and execution.
*Identify, create and deliver training sessions to staff and management as needed.
*Ensure that all level of staff and other departments are aware of any changes that occur within and outside the department.
*Manage projects:
1.Ensure that projects are completed on time and on budget.
2.Determine and write up requirements of a project that serves multiple groups throughout the company.
3.Solve any issues in order to facilitate the progress of a project.
4.When needed, determine phasing options in order to complete the project and persons responsible for each phase.
5.Communicate with stakeholders throughout the company regarding project status, issues, and recommend options for keeping projects on track.
Experience Required:

Candidates must have an AA or equivalent in college credits. A Bachelor's degree is recommended. A minimum of 1 year of experience in process engineering, preferably in the educational area. Have excellent group facilitation skills; excellent verbal and written communication skills, solid organizational, time & task management skills, ability to effectively handle multiple situations simultaneously and ability to work independently and as part of a team.

Position Requirements /Scope of the Job/ Skills Required:
* Must be able to work some evenings/weekends.
* Must have outstanding attention to detail and ability to learn complex, detailed processes.
* Must have Multi-tasking Abilities.
* Must be able to produce Process & Procedure Generation, Execution, and Monitoring.
* Must have strong communication skills &- written and verbal.
* Must be able to make independent data and budget driven decision.

Measurement of Success:
Streamline execution and process for projects.
* Meet deadlines as assigned.
* Increase communication within student operations and to other departments.
* Increase efficiency within all student operation departments
* Decrease Bad Debt
* Increase start and retention rates while decreasing CPA