Job: Call Center Attendant

Department: CHO-Admin & Billing
Schedule: Full time
Shift: Day Shift
Hours: 8am to 5pm
Salary:

Position Summary:

Answers all incoming telephone calls on 40 line switchboard for all CHO sites and ensures registrations, demographics and insurance information is accurate.

Position Expectations and Responsibilities:
Expected to be able to read and comprehend simple instructions, short correspondence and memos. Expected to be have basic mathematical skills.& Expected to have basic computer skills and be able to function in or have be ability to learn the Windows PC environment. Expected to have knowledge of or ability to learn the HBOC Star Registration System. Expected to schedule multiple appointments for the CHO locations. Expected to confirm all MD/NP/PA visits. Expected to maintain cancellation list for all locations. Expected to make note of reasons for physicians/ARNP/PA changes in schedules. Expected to provide administrative support to the physicians/NP/PA and departments. Expected to obtain/enter accurate demographic and insurance information into computer system. Expected to answer all incoming calls within established standards and efficiently route calls to appropriate departments/sites. Expected to communicate all patient messages and requests via e-mail to physician/NP/PA/Triage RN and various departments. Expected to be able to write simple correspondence. Expected to be able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Expected to reschedule and call appointments in the computer, contingent on physician or office schedule changes. Expected to communicate any patient demographic or insurance information changes to the business office prior to patient presenting for an appointment.
Minimum Education and/or Experience Required:
High school diploma or general education degree (GED) OR One to three months related experience and/or training Licensure/Regulation/Certification: N/A
*Incumbent may be required to perform emergency duty before, during and/or beyond normal work hours or days in the event of an emergency, crisis situation or disaster (man-made or natural) including evacuation sites.

*The person in this position may be asked to work in a smoke-free location, and is expected to adhere to all smoking restrictions.