Job: Senior Manager Retail Center

**PLEASE NOTE: THIS POSITION WILL BE LOCATED IN THE NEW RETAIL CENTER IN MIAMI-DADE COUNTY AND REQUIRES APPLICANTS TO BE BILINGUAL IN ENGLISH/SPANISH**

Job duties include but are not limited to the following:
- Manage all aspects and functions in the new FloridaBlue Retail Center to ensure that customers experience meaningful, informative, supportive in-center encounters that result in high customer satisfaction.
- Manage operations of the Retail Center to meet or exceed all performance goals related to sales, service, care/wellness support, traffic, customer satisfaction and loyalty.
- Manage the physical site and facilities to ensure the property is maintained.
- Develop and execute tactical marketing plans to generate traffic, support membership, and create positive brand awareness within specific budget.
- Track, analyze and report on Retail Center performance, working closely with corporate staff and leaders to take corrective actions as needed to achieve performance goals.
- Create a work environment that supports and encourages creativity, customer commitment, teamwork, enthusiasm and person growth for the professional staff of 12-14 employees.
- Work closely with marketing and local leadership to promote the company brand, build customer relationships and loyalty and support achievement of business objectives in the region.
- Participate in community activities and in local organizations.

Job Requirements:
- Bachelor's degree or equivalent work experience.
- Minimum of 6 years related work experience including at least three years managing cross-functional teams to achieve operational results.
- Demonstrated Strategic Leadership and Planning.
- Demonstrated ability to lead, influence and develop a high performance team of professionals.
- Proficient in both Spanish and English as demonstrated by successful performance on job related language assessments.
- Experience in retail marketing, direct to consumer marketing, and/or marketing practices.
- Work flexible retail work hours to include evenings, weekends and holidays.
- Effective verbal and written communications skills.
- Experience using MS Word, MS Excel, Internet and web-based tools.
- Occasional travel with overnight stays.
- State of Florida 2-15 Health, Life and Annuities License (or obtain within 60 days of employment).

Business specific Criteria (preferred skills):
- Master's Degree.
- Experience in insurance industry, physician's office, hospital or other position in health care industry.
- Experience in store/retail management.