Acqualina

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Front Desk Agent

at Acqualina

Posted: 11/15/2019
Job Status: Full Time
Job Reference #: 1041
Keywords: service

Job Description

JOB OVERVIEW:

Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements.  Provide information and assistance to all guests and visitors.

WORK ENVIRONMENT:

Front Desk and Back Office Areas, Guest Rooms and all Public Areas.

Job involves working:

  • under variable temperature conditions (or extreme heat or cold).
  • under variable noise levels.
  • around fumes and/or odor hazards.
  • around dust and/or mite hazards.
  • around chemicals.

QUALIFICATIONS

Essential:

  1. High school graduate or equivalent vocational training certificate.
  2. Computer basic arithmetic.
  3. Fluency in English both verbally and non-verbally.
  4. Provide legible communication and directions.

Ability to:

  1. perform job functions with attention to detail, speed and accuracy.
  2. prioritize and organize.
  3. be a clear thinker, remaining calm and resolving problems using good judgment.
  4. follow directions thoroughly.
  5. understand guest’s service needs.
  6. work cohesively with co-workers as part of a team.
  7. work with minimal supervision.
  8. maintain confidentiality of guest information and pertinent hotel data.
  9. Ability to input and access information in the property management system/computers/point of sales system.

Desirable:

  1. Some college or training in Hospitality Industry.
  2. Previous experience as Front Desk Agent.
  3. Previous cashiering experience.
  4. Fluency in a foreign language, preferably Spanish/Russian/Portuguese.
  5. Ability to suggestively sell.
  6. Certification in CPR.
  7. Previous guest relations training.