Acqualina

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Reservations Agent

at Acqualina

Posted: 11/15/2019
Job Status: Full Time
Job Reference #: 1068
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Job Description

JOB OVERVIEW:
Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information.

QUALIFICATIONS

Essential:

Must Have Springer Miller Systems Knowledge
1. High school graduate or equivalent vocational training certificate.
2. Compute basic arithmetic.
3. Fluency in English both verbally and non-verbally.
4. Provide legible communication and directions.
5. Ability to:
• perform job functions with attention to detail,  speed and accuracy.
• prioritize and organize.
• be a clear thinker, remaining calm and resolving problems using good judgment.
• follow directions thoroughly.
• understand guest’s service needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of guest information and pertinent Resort data.

Desirable:
1. Some college or training in the Hospitality Industry.
2. Previous experience as a Reservation Agent.
3. Fluency in a foreign language, preferably Portuguese
4. Ability to suggestively sell.
5. Ability to input and access information in the property management system/computers.
6. Previous guest relations training.