Enterprise Holdings, Inc.

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Exit Booth Agent- Fort Lauderdale International Airport

at Enterprise Holdings, Inc.

Posted: 12/22/2019
Job Reference #: 310017

Job Description

  • Job ID
    2019-310017
    Location
    Customer Service/Support - Customer Service/Support
    Category
    Ft Lauderdale Intl Arpt
    Airport / City
    US-FL-Fort Lauderdale
  • Overview

    Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

    National and Alamo has an exciting opportunity for an Exit Booth Agent at the Fort Lauderdale International Airport. The Exit Booth Agent provides superior, friendly, efficient service during all aspects of the rental car assignment process; facilitates the rental process through verification and documentation of all necessary driver information and vehicle selection information for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

    Schedule flexibility required-Weekly schedule 40 hours.

    This position pays $11.50/ hour

    Responsibilities

    • Prepare all rental documents accurately and completely.
    • Verify car information and VIN number for security and car control.
    • Provide additional service to Emerald Aisle members by offering our refueling option.
    • Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.
    • Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.
    • Provide all customers with undivided attention while assisting them at the exit booth.
    • Make eye contact and greet all customers; thank customer at the conclusion of all transactions.
    • Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
    • Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.

    Equal Opportunity Employer/Disability/Veterans

    Qualifications

    • Must be at least 18 years of age.
    • High School Diploma or G.E.D. required.
    • Must have a valid driver's license with no more than 2 moving violations within the last 3 years
    • No drug or alcohol related convictions on driving record in the last 5 years
    • Minimum 1 year experience handling basic customer service and office administration functions.
    • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
    • Apart from religious observations, must be able to work scheduled shifts including nights, week-days, weekends, and holidays.