Enterprise Holdings, Inc.

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Seasonal Customer Service Representative

at Enterprise Holdings, Inc.

Posted: 12/28/2019
Job Status: Seasonal
Job Reference #: 305425

Job Description

  • Location
    Stuart
    Category
    Customer Service/Support - Customer Service/Support
    Job ID
    2019-305425
  • Overview

    Enterprise Rent-A-Car has several openings for an Entry Level Seasonal Customer Service Representative Position. The Customer Service Representative will provide a high level of customer service by assisting customers with their rental needs.

    The schedules for these positions can range from 25-40 hour per week. We offer morning, afternoon and weekend shifts ranging from 7:30am start time until as late as 7:00pm

    **This SEASONAL POSITION has the ability to work up to a maximum of 150 days. With strong performance, our seasonal employees, will have the option to apply for permanent positions after 6 months from their last date worked in the seasonal position, or you may have the opportunity to return for the following fall/winter seasonal hiring period.

    *** The start date for this seasonal position will be no earlier than December 1st, 2019 and the end date will be on or before April 28th, 2020**

    This role would be located at one of our offices within the Jupiter and Stuart area. Our flagship office is located at 1991 South US Highway 1 Stuart, FL 34994.

    The starting pay for this position is $11.00 per hour

    Responsibilities

    • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
    • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
    • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
    • Meet and greet customers in a friendly and timely manner
    • Provide directions and general assistance
    • Assist to assess condition of rental upon return
    • Process returns, check-ins and exit kiosk transactions
    • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
    • Understand and communicate rental terms and conditions, vehicle features and other services
    • May sell optional protection products, upgrades, fuel options and other additional equipment
    • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
    • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
    • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
    • Perform miscellaneous and backup duties job-related duties as assigned

    Equal Opportunity Employer/Disability/Veterans

    Qualifications

    • Must be at least 18 years old
    • High school diploma or GED equivalent required
    • Some college preferred
    • Must have at least 1 year prior customer service retail or administrative support experience
    • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
    • No drug or alcohol related conviction on driving record in the past 5 years
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.