GENEX Services

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Team Leader, Metlife Customer Service

at GENEX Services

Posted: 2/13/2020
Job Status: Full Time
Job Reference #: J3Q2TC5ZWBPQXYHNP5S

Job Description

Company Overview

Mitchell & Genex have Merged

Mitchell is a trusted software and service provider to the Property & Casualty Claims and collision repair industries as well as risk management professionals. We provide technology and services that simplify claims handling, repair processes and pharmacy transactions with best in class clinical management and cost containment solutions. Genex helps injured workers return to their jobs in a safe and efficient manner through compassionate case management, reducing health care costs and disability expenses for our customers.

Together, we bring two industry leaders in software and service committed to delivering a first-class experience to the customers, partners and markets we serve. We offer a complete suite of technology enabled solutions, and a proven managed care service mix, allowing us to deliver better outcomes to our clients for their businesses, their employees and their customers.

Job Description
  • Delivering quality Customer Service from initial request for service until completion of end product
  • Adhering to client protocols and jurisdictional regulations including, logging, processing and progress inquiries
  • Ensuring all referrals have been received through the portal and are logged in accurately
  • Keeping Client apprised in regard to any scheduling delay or issue
  • Contacting appropriate agencies or persons for the purpose of verifying information
  • Handling incoming and outgoing calls effectively and efficiently meeting client standards/protocols
  • Communicating immediately with Supervisor of Operations with regard to any client concerns
  • Operating company software and equipment
  • Entering data by inputting alphabetic and numeric information into system via keyboard
  • Demonstrating strong organizational skills with the ability to multi-task without compromising extreme attention to detail
  • Communicating using correct English, spelling, grammar, and punctuation
  • Understanding and following oral and written instructions while adhering to prescribed departmental routines
  • Understands current URAC standards as appropriate to job functions
  • Other duties as assigned


  • HS Diploma or GED equivalent required
  • Proficient with MS Office Suite
  • Excellent communication skills-verbal and written
  • Ability to organize and prioritize work effectively
  • Ability to accept and apply constructive feedback
  • Proficiency with imaging/scanning documents
  • Maintains confidentiality and discretion as a general rule
  • Works effectively as a team contributor on all assignments
  • Interacts professionally with other employees as well as clients
  • Has a clear and concise understanding, and adheres to, guidelines as they relate to HIPAA, Conflict of Interest, and Ethics

Mitchell International, an equal opportunity employer, values the diversity of our workforce and the knowledge of our people.  Mitchell will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

Genex helps injured workers return to their jobs in a safe and efficient manner through compassionate case management, while reducing health care costs and disability expenses for our customers. At the heart of our success are more than 2,900 medical and business professionals who “make it count” by providing comprehensive care management and multicultural services from locations across the United States and Canada. Our dedicated team serves more than 380 of the Fortune 500 companies as well as the top workers’ compensation and disability carriers and third-party administrators in the U.S. In addition, Genex is the only company that delivers high-quality clinical services enhanced by intelligent systems and 360-degree data analysis to consistently drive superior results related to medical, wage loss, and productivity costs associated with claims in the workers’ compensation, disability, automobile, and health care systems.

We attract and retain the industry’s best talent at every Genex location because we invest in our team. We offer our employees and their families benefits that provide protection and enhance quality of life. Genex’s comprehensive compensation and benefits program includes competitive salary and incentive program, medical, dental, life and LTD insurance, 401(k) with company match plus 100 percent vesting after 90 days, and a flexible work schedule. In addition, we offer a continuing education program accredited by the certifying boards for CCM, CRC and CDMS for our nursing and vocational positions.

If you have skills and motivation to “make it count” at a company that makes a difference in the lives of others, we invite you to join our Talent Network and explore career opportunities at Genex.

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