Hard Rock International

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Project Manager (IT Hospitality/ Gaming Systems New Builds)

at Hard Rock International

Posted: 3/13/2020
Job Reference #: 9382
Keywords: system, technology

Job Description

Location : Location
Job ID
Information Technology


The Program Project Manager, (IT Hospitality/Gaming Systems for New Property Builds) is accountable for the successful implementation of the IT System applications on property new builds, and expansions to existing buildings and projects. You will be responsible for managing the end-to-end project planning and execution implementation process of the company’s hospitality/gaming applications. Such applications include, though not limited to, gaming, financial, human resources, purchasing, payroll, point of sales and property management systems. This position will collaborate with various departments, subject matter experts and stakeholders to identify project objectives and desired outcomes. This position ensures that resources are available for project milestones to meet required deliverables and deadlines. You will contribute advanced knowledge and skill in technology and general hospitality business knowledge to support the property and objectives. Position is responsible for technology planning, decision-making, implementation, and maintenance. The position’s responsibilities include ensuring proper and timely control and dissemination of all necessary supporting documentation including designs, budgets, construction plans, and supplier information for proper project implementation and successful completion. The position requires the ability to navigate a construction site during all stages of construction, as well as travel to conduct site meetings to include stakeholders for application setup, implementation, training, testing and post go-live support.


  • Assumes responsibility under the guidance of the Vice-President of IT managing all IT Systems and other technology system requirements associated with property development
  • Establishes and maintains a strong working relationship with the senior and functional managers throughout the key business areas
  • Approves project plans and ensures projects are aligned with IT standards and strategy
  • Create and maintain IT Systems budget models for quick budgetary proposal delivery
  • Allocates appropriate resources to ensure projects are completed within committed time and budget
  • Ensures that the status of projects is effectively communicated back to the user groups in a timely manner
  • Does periodic presentations of current status, progress and budget tracking reports for management review
  • Establishes and maintains a strong working relationship with the senior and functional managers throughout the key business areas
  • Coordinate with the , Functional Teams, Engineers, Architects and Vendors in the creation of the design documents
  • Works closely with functional managers, operational staff, vendors and suppliers on technology requirements for the construction projects
  • Prepares and compiles required IT Systems requirements, scheduling, budgeting and implementation timelines
  • Coordinates technology standards and requirements to respective teams
  • Attends project critical path and construction meeting and mediates issues and changes as and when required
  • Establishes leadership and follow-through to ensure that costs/benefits are clearly understood and attained
  • Partner with members of the IT team and property leaders to define and set the product strategy for major hospitality applications.
  • Govern and provide oversight for projects from a functional perspective.
  • Partner with various stakeholders to complete project scope, deliverables, required resources, budget and timing
  • Track and report on project milestones and provide status reports to team as needed.
  • Drive innovation with the business and strategic partners by identifying operational needs and initiating system enhancements
  • Monitors, ensures and manages the acquisition and maintenance of property-based systems.
  • Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status
  • Consults on specific application issues or hardware/software problems
  • Directs maintenance of equipment and installed software applications inventory for property ensuring compliance with licensing regulations
  • Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results
  • Manages vendors for property IT requirements functioning as escalation point for problem resolution


  • Experience leading Program/Project IT Systems implementations within the Hospitality industry
  • At least 6 years of experience leading, managing and delivering projects on time and within budget
  • Ability to deal with a diverse range of people, which includes the upper levels of corporate management
  • Self-sufficient, requiring limited supervision over job knowledge, expectations and successful project completion
  • Willingness and ability to travel 40-50% of the time.
  • Strong interpersonal skills to speak with all business contacts.