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Provider Relations Manager
Job TitleProvider Relations Manager
The Provider Relations Manager will ensure on-going network development and available contract rate capacity through commitment to overall network health for the area assigned to them. They will provide direction and close guidance in managing on-going transportation supplier relationships through communicating with all Provider Relations Coordinators. They will safeguard contract fulfillment of insurance requirements and credentialing of sub-contractor vehicles and drivers; will provide leadership support on the development, implementation and execution of all deployments, special projects or other Network Health related actions. The Manager of Provider Relations will ensure adherence to relevant federal and state laws, contract standards, and LogistiCare's ethical standards.
Provider Network Functions
Ensures overall network health for the assigned market/area through on-going network development and individual provider relations support
Executes on-going network development to prevent network deficiencies and meet or exceed budgeted unit cost
Manages transportation provider network contracts to ensure that performance criteria are met and maintained
Oversees the onboarding of transportation providers to include contracting and negotiating rates.
Ensure credentialing policies are followed and standards are adhered to
Develop metrics and implement plans to execute on-going network development to manage network deficiencies
Ensure delivery and review of the provider performance reviews
Negotiates with provider network to meet budgeted costs, including rate exception oversight
Application of corrective action plans for transportation provider contract deficiencies and recommends liquidated damages if necessary
Engages in provider relations support to initiatives for overall provider business management support (i.e. assisting with grants for vehicles, strategies for hiring and maintaining quality drivers)
Responsible for overall Network Digitization and assumes role of subject matter expert for all digitization initiatives
Assumes primary responsibility and leadership for quarterly provider meetings
Responsible for platform utilization (transition & implementation): first point of contact and first call resolution for Providers as subject matter expert for initial and on-going platform initiatives.
Other duties as assigned.
Develops ongoing relationship with transportation providers & outside agencies relevant to network health and provider business support
Manages problem resolution and quality monitoring including provider complaint reports
Responsibilities include interviewing, hiring, training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Data Collection, Maintenance and Reporting
Provides weekly network health reports to the Director of Provider Relations including but not limited to unit cost, rate exception, network development, network digitization and platform utilization.
Analytical Skills - Ability to use thinking and reasoning to solve a problem
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Decision Making - Ability to make critical decisions while following company procedures.
Interpersonal - Ability to get along well with a variety of personalities and individuals.
Management Skills - Ability to organize and direct oneself and effectively supervise others.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Relationship Building - Ability to effectively build relationships with customers and co-workers.
Bachelor's degree preferred in Business, Logistics, Marketing or other related field
5+ years of experience in transportation services and provider network development required
2 years staff supervisory experience required
Negotiation and contract management experience is preferred
Knowledge of transportation provider costs, pricing strategies, budget management, budget preparation and reporting required
Must have a valid driver's license
Must be able to pass DMV record check
Driving record must remain in compliance with LogistiCare's driver qualification standards
Must be able to use a hands-free mobile phone
SKILLS & ABILITIES
Knowledge of and proficiency in quality improvement tools and processes
Demonstrates strong verbal, written and interpersonal skills
Ability to work independently with minimal supervision or with a team a must
Must be self-motivated and possess superior time management skills
Demonstrated software skills to include proficiency in Microsoft Office: Excel, Outlook and Word
Must have proven experience dealing with conflict management
Excellent people management skills
Public speaking skills
Familiarity with Medicare/Medicaid and private Non-Emergency Medical Transportation
Proficient in Microsoft Word, Excel, and Outlook
Ability to learn proprietary software system
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to sit at and work on a computer for periods of time
- Able to use the phone for periods of time
- Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves
- Required to be at the work location to perform job functions
- Ability to speak, hear and see for the assigned work day
- Repetitive key stroke/data entry for the assigned work day
- Ability to ambulate as needed for the assigned work day
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Approximately 30% of work time is conducted in an office setting and approximately 70% of work time involves travel.
The noise level in the primary work environment is usually loud.
LogistiCare is an Equal Opportunity Employer.