YouFit Health Clubs

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Front Desk - Member Service Specialist

at YouFit Health Clubs

Posted: 12/23/2019
Job Status: Part Time
Job Reference #: 3f2b4b64-55a2-43c3-a367-3f75a287858a
Categories: Customer Service

Job Description

  • Responsibilities will include, but are not limited to:

    • Know and represent Youfit’s Core Values
    • Dedicated to “Thrill the Customer”
    • Explain services and benefits available to members
    • Book fitness assessments
    • Work towards resolving customer service issues and provide a positive experience
    • Properly handle phone inquiries
    • Proper handling and utilization of Datatrak for document, billing, E Agreements and POS processing
    • Complete incident report forms, MIC forms, and Cancellation requests
    • Successful completion of New Hire Onboarding Curriculum via Youfit U and pass test within 2 attempts
    • Achieve 90 Day Milestone Requirements
    • Must give proper price presentation and Quick Look Around (memberships, training packages, and other services)
    • Participate in the cleanliness of the gym
    • Maintain high score on phone calls
    • Follow and enforce all club policies
    • Additional responsibilities as needed

    Required Skills:

    • Culture fit
    • Developing Customer Loyalty
    • Adding to team achievements
    • Communication
    • Attention to detail
    • Punctual and reliable
    • Sales Ability/ Persuasiveness
    • Ability to handle money ($300 or less)
    • Ability to stand for extended periods of time
    • Ability to multitask
    • CPR preferred, reimbursement available.
    • High school diploma or equivalent required
    • Bilingual is a plus

    Physical Demands:

    • Physical effort required to carry out daily duties such as lifting supplies and gym equipment potentially in excess of 50lbs

    Part Time Employees Benefits:

    • Critical Illness
    • Voluntary Life Insurance
    • Accident
    • Dental
    • Vision

    Youfit Health Clubs LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.


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